Last updated: November 2026
1. Overview
At XtrixTV we want you to be satisfied with your service. This Refund Policy sets out the terms under which refunds may be issued.
2. Free trial
We offer a 24-hour free trial so you can confirm the service works on your connection and your device before paying. We encourage every new customer to use it.
3. Refund eligibility
Refunds may be considered when:
- The service is completely unavailable for an extended period (more than 48 hours continuously).
- There are technical problems on our side that stop you using the service and that we are unable to resolve.
- The request is made within 7 days of the initial purchase.
4. Non-refundable situations
Refunds will not be issued for:
- A change of mind after the 7-day refund window.
- Problems caused by your internet connection or hardware.
- Violations of our Terms of Service.
- Partially used subscription periods or unused subscription time.
- Compatibility problems with third-party apps or devices.
5. How to request a refund
Contact our support team with your order details by email at contact@buyxtrixtv.com or on WhatsApp at +44 7727 702640. Please include your order details, the email address used for the purchase and the reason for your request. We will review it and reply within 3–5 business days.
6. Refund processing
Approved refunds are returned using the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
7. Contact us
For any questions about this Refund Policy, email contact@buyxtrixtv.com.